Okay. Obviously as the hotel owner, you want to have customers flocking in by the dozen but instead of looking at a long list of what you should do, take a moment to read up on what really irks your customers.
Nothing screams 1 star louder than a dirty bathroom. But just the same, even if your establishment is not a 5-star hotel, make sure that where customers do their private business is immaculate. And I really mean immaculate. It is bad enough to think that thousands of strangers have taken a bath in the same tub but evidence of which like stray hair or other bodily fluids just give customers that feeling of disgust that will have them running to the computer to give you a bad review.
Expensive Internet Access
These days, internet access has now become a basic necessity. But this observation is simply not considered by most hotels who charge for it. Or maybe they know it for a fact and would just like to earn extra. Yes that’s acceptable but to charge ridiculously high rates for an hour of internet access is insane.
Long Waiting Time To Check In
When you’ve just arrived in a new place coming off a really long flight, the last thing you want to do is to queue up for the receptionist to check you in. Yes, the hotel looks great but if you have to stand for 30 minutes in line, the decor will quickly lose its charm. This is especially irritating when you see that the receptionist is taking a really long time to process each customer. This problem is typical of the big busy hotels so the extra staff can really help a lot.
When you’re home away from home, the last thing you want is to sleep on a bed where you feel uncomfortable. Dirty linen certainly does not help in this case. Yes, you know another person slept on the very same bed the night before but to imagine that you are using the same sheets is another thing. And it is not very hard to imagine if there are evident stains. Ugh.
Bad Customer Service
The hotel is spanking new, the breakfast selection is great, rooms are big but customers can still decide to go to another hotel if the customer service is really bad. Rude and snotty receptionists and a concierge who can’t professionally handle reservations in your behalf fall in this category.
Learning about the most efficient hotel management can surely help you avoid every little thing that can make a guest hate your hotel. Guests these days are becoming more meticulous and demanding while many hotels are getting even more serious in exceeding customers’ satisfaction. Many hotel managers and owners are optimizing the use of hotel management software so they can stay strong amidst the stiff competition.