Discover What Hotel Guests Really Hate

Okay. Obviously as the hotel owner, you want to have customers flocking in by the dozen but instead of looking at a long list of what you should do, take a moment to read up on what really irks your customers.

Dirty Bathroom

Nothing screams 1 star louder than a dirty bathroom. But just the same, even if your establishment is not a 5-star hotel, make sure that where customers do their private business is immaculate. And I really mean immaculate. It is bad enough to think that thousands of strangers have taken a bath in the same tub but evidence of which like stray hair or other bodily fluids just give customers that feeling of disgust that will have them running to the computer to give you a bad review.

Expensive Internet Access

These days, internet access has now become a basic necessity. But this observation is simply not considered by most hotels who charge for it. Or maybe they know it for a fact and would just like to earn extra. Yes that’s acceptable but to charge ridiculously high rates for an hour of internet access is insane.

Long Waiting Time To Check In

When you’ve just arrived in a new place coming off a really long flight, the last thing you want to do is to queue up for the receptionist to check you in. Yes, the hotel looks great but if you have to stand for 30 minutes in line, the decor will quickly lose its charm. This is especially irritating when you see that the receptionist is taking a really long time to process each customer. This problem is typical of the big busy hotels so the extra staff can really help a lot.

Unclean Linen

When you’re home away from home, the last thing you want is to sleep on a bed where you feel uncomfortable. Dirty linen certainly does not help in this case. Yes, you know another person slept on the very same bed the night before but to imagine that you are using the same sheets is another thing. And it is not very hard to imagine if there are evident stains. Ugh.

Bad Customer Service

The hotel is spanking new, the breakfast selection is great, rooms are big but customers can still decide to go to another hotel if the customer service is really bad. Rude and snotty receptionists and a concierge who can’t professionally handle reservations in your behalf fall in this category.

Learning about the most efficient hotel management can surely help you avoid every little thing that can make a guest hate your hotel. Guests these days are becoming more meticulous and demanding while many hotels are getting even more serious in exceeding customers’ satisfaction. Many hotel managers and owners are optimizing the use of hotel management software so they can stay strong amidst the stiff competition.

Vacuum Sealers for Food

With the economy in the state it is currently in, many people look for ways to save on expenses. This may involve becoming a one car family or working from home to prevent child care costs. An easy way to save money in the kitchen is to begin using vacuum sealers for food. There are many ways in which you can store leftovers and food that has yet to be eaten. Jars, tins, and plastic containers all provide you with storage space. However, they may not always be as good as vacuum packing, especially given the food that you are trying to save.

Using vacuum sealers for food can allow you to store the food for a longer amount of time than you would be if you just dumped it into a Tupperware bowl and popped it into the fridge. The trick with these devices is that they suck out the air. Removing the exposure to open air will allow the food to be preserved for a longer amount of time. This will also prevent the loss of moisture and flavor while the food is being stored. When storing in the freezer, vacuum packing will prevent freezer burn.

There are also some vacuum sealers that offer a crush free feature. These are perfect for cakes, breads, and other fragile foods that would crumble to pieces with regular vacuuming packing. Using these devices will prevent mold from growing too quickly before you are able to consume the foods while still making them easy for you to reheat and consume later. Transporting food from one place to another is a breeze with vacuum sealers. This is especially true for desserts that can easily break apart and make a mess in your automobile.

Vacuum sealing your food is beneficial to you in a number of ways. The primary benefit is the fact that you will save on your grocery bill. You will not have to throw out leftovers that are not even within 24 hours of being cooked. With this storage method, you will be able to go several days before consuming the food. The best thing is, even after say five days, the food will still taste as fresh as it did when cooked if you seal it properly.

Vacuum sealers for food also allow you to save time. You will not have to cook every single day if you are able to properly store leftovers. This will also allow you to have something to eat for lunch, which will avoid going out to eat and consuming unhealthy foods. With so many benefits, it is no wonder that people are switching to the various devices that offer vacuum packing services for their leftover foods.

Cuba – A Major Destination for Medical Tourism

Most people don’t know that Cuba is a major destination for medical tourism; they usually think of India or other countries when they are looking for top quality medical care at competitive prices far below those of the U.S. However, Cuba has top-notch doctors and medical personnel as well as state of the art medical and rehabilitation facilities in a beautiful tropical climate at extremely affordable prices.

Medical tourism has been a $40 million a year business for Cuba since the 1980s. Nearly 20,000 patients made Cuba their destination in 2005 in order to get high quality, affordable medical care for conditions such as multiple sclerosis, Parkinson’s disease, orthopedic surgery and eye surgery. Many of them were from Latin America and Europe, choosing Cuba for treatment of retinitis pigmentosa, or night blindness. Foreign patients and diplomats are treated in special hospitals which cater to medical tourism, often with luxurious accommodations as well as caregivers with impeccable credentials and decades of experience.

One of the reasons that Cuba has such superior medical care and undercuts other nations’ prices lies in their national healthcare system. In the 1950s it had more doctors per thousand citizens than most prominent European countries but only 8% of rural citizens had access to them. In solving this problem the government decided to institute health care services in rural areas and offered enticements to providers to practice there. Eventually this evolved into a national health care system for every citizen, overseen by the minister of health.

This health care system has resulted in an average life expectancy of 77.7 years, one of the highest in the region. This has been achieved through proactive programs to promote preventative health such as nutritional education, access to healthy foods at affordable prices and preventative care. Cuba accepts and practices alternative medicines like acupuncture, homeopathy, natural dietary supplements, and yoga. Children in primary school study medicinal plants and how to grow them in a class garden, conducting scientific tests and learning their uses. Cuban biochemists study alternative medicine and actively work to develop new natural treatments. For instance, they’ve found a way to reduce total cholesterol by using derivatives from sugarcane wax and mango tree bark.

This innovative health care system and underlying proactive programs is what often sways medical tourists to choose Cuba. Rather than costly drugs to support their conditions, patients can take advantage of the results of Cuban research facilities that might have developed a natural therapy for their malady. If conventional drug therapy is called for it is eminently more affordable than in other countries.

The Health Ministry is also instituting a computerized national network of blood banks and their inventory that is updated in real time. Cuba is only the second country in the world to have computerized organization of all of the medical imaging and nephrology facilities. They are currently working on a computerized health register, medical genetic projects, neurosciences, etc. in order to make information between physicians and hospitals more accessible. This means better medical care for both Cubans and medical tourists.

Safety Culture – Management Leadership and Employee Participation

Is there a simple method to increase employee safety awareness, reduce injuries and loss producing events, reduce operating costs, enhance overall productivity, and improve employee morale?

The answer is yes! There are many ways that this can be accomplished and as a business leader you can approach this challenge, by simply developing and managing the safety process in a more effective manner. This will lead to an effective safety culture as everyone starts to trust the system.

The question: How do I go about doing this? There is a simple answer! No matter how sophisticated you think that your safety efforts are, your system can always be improved. Our discussion will include all organizations, no matter how small.

To have an understanding of where you are on compliance, you may consider deploying some resources to evaluate your current system to see if the mandated legal requirements are maintained as intended by regulatory requirements. In the United States, the Federal Occupational Safety (OSHA) Act states that “Employers must furnish a place of employment free of recognized hazards that are causing or are likely to cause death or serious physical harm to employees.”

The current OSHA format is written in a way that fragments the Safety Process into a series of separate programs. So, this series of articles will briefly discuss each section of the Guideline and the improved benefits that you can expect from implementation.

As we continue our series we will provide an explanation of how to implement each requirement. In addition, we will include some useful tools that will help in initiating or improving your safety system. Therefore, the basic elements presented in this series are intended to cover all industries and organizations no matter the size. You will find that once you understand the basic concepts and start to implement these concepts you may want to expand and/or enhance the safety system to meet your organization. Program Elements You should note that there are consistent elements associated with each OSHA Voluntary Safety process. We will discuss these elements in more detail throughout this series of articles.

In the voluntary programs, OSHA outlines five elements that will help you to create a successful management system. For simplification, we have broken these elements into six sections. Although management and employee participation is complementary and forms the core of an effective safety process, we want to make sure that everyone understands that there is still a clear and distinct difference between management of the operation and employee participation.

Compliance with OSHA standards is an important objective. However, if you develop a successful management system, this becomes a non-issue. In this article we will discuss, what we feel are the core elements in any successful safety system, Management Leadership and Employee Participation. Management Leadership Management leadership from the top down is the most important part of any process. “Lip service”, is not going to work for you. If management demonstrates commitment, provides the motivating force, and the appropriate resources to manage safety, an effective system can be developed and will be sustained. According to OSHA, this demonstration of leadership should include the following elements that are consistent with an effective program:

  • Establishing the program responsibilities of managers, supervisors, and employees for safety and holding them accountable for carrying out these responsibilities.
  • Providing managers, supervisors, and employees with the authority, access to relevant information, training, and resources they need to carry out their safety responsibilities.
  • Identifying at least one manager, supervisor, or employee to receive and respond to reports about safety conditions and, where appropriate, to initiate corrective action.

If employees can see the emphasis that top management puts on safety, they are more likely to emphasize it in their own work and personal activities. It is important for management and supervision to follow set safety rules and work practices, which will provide a good example for all employees.

Managers must show their commitment and involvement in other ways. For example, doing plant-wide safety inspections; personally stopping potential hazardous activities or conditions until the hazards can be corrected or controlled; personally tracking safety performance; and holding managers and employees accountable for their actions.

The elements of management leadership also should include ensuring equal safety of any contract employees. Just remember Management must demonstrate their commitment. In reality, demonstration means “do as I do.” This is an important concept no matter what you are trying to accomplish, always “walk-the-walk, and talk-the-talk”. Remember: Actions speak louder than words.

The following of some basic elements where management must show their leadership to provide a safe workplace. Safety Policy By developing a clear policy statement of management support, you help everyone involved with the worksite understand the importance of safety in relation to other organizational values. By clearly communicating the policy to all employees, you ensure that no confusion will exist when a conflict arises between two of these values, such as productivity, quality, and safety. This is important, as it sets the stage to a successful process. Goals and Objectives You should make your general safety policy as specific as possible by establishing clear goals and objectives for the organization. These goals and objectives set the framework for assigning specific responsibilities. Each employee should be able to see his/her work activities in terms of moving toward the stated goals and achieving objectives.

Do not get caught up in writing a document for a policy statement and expecting employees to remember the rules. For example, I was involved in several situations where there was a written policy statement which consisted of 2 pages, a 40 page set of work rules, and department specific work rules. What is needed is a simple statement that sets the stage and something that everyone can remember. Assignment of Responsibilities Everyone in the workplace should have some type responsibility for safety. Clear assignments help avoid overlaps or gaps in accomplishing required activities. In particular, you must ensure that the safety professional is not assigned line responsibility that properly belongs to line management and supervision. This line responsibility would include functions such as supervising and evaluating the employee’s performance in areas of safety, providing on-the-job training in safe work practices and any required personal protective equipment (PPE), and encouraging employee participation in safety activities.

These responsibilities should flow logically from the goals and objectives that were established to meet the overall management system goals. Provision of Authority Any assignment of responsibility must be accompanied by authority and adequate resources. The latter includes appropriately trained and equipped employees as well as sufficient operational and capital funding. Accountability Once you have assigned responsibility and provided the appropriate authority and resources to all employees, you must follow up by holding those employees accountable for achieving what they have been asked to do. Accountability is crucial to helping employees understand how critical their individual performances are allowing them to take personal responsibility for their actions and performance. Employee Participation In any successful safety system, employees should be provided an opportunity to participate in establishing, implementing, and evaluating the safety process.

Employee participation provides the means that allows them to develop and/or express their safety commitment to themselves and/or their fellow workers. To fulfill and enhance employee participation, management should implement some form of the following elements:

  • Regularly communicating with all employees concerning safety matters
  • Providing employees with access to information relevant to the safety system
  • Providing ways for employees to become involved in hazard identification and assessment, prioritizing hazards, safety training, and management system evaluation
  • Establishing procedures where employees can report work-related incidents promptly and ways they can make recommendations about appropriate solutions to control the hazards identified
  • Providing prompt responses to reports and recommendations

It is important to remember that under an effective management system employers do not discourage employees from reporting safety hazards and making recommendations about incidents, or hazards, or from participating in the safety process.


“Developing an Effective Safety Culture: A Leadership Approach” by James Roughton

“Job Hazard Analysis” by James Roughton and Nathan Crutchfield.

The Safety Program Management Guidelines, published in the Federal Register (54 FR 3908) on January 26, 1989